Website Terms of Use

Terms & Conditions of Use

Please read these terms and conditions carefully before using this site.

1. What's in these Terms?

1.1. These terms tell you the rules for using any of the websites on the following domains, or any sub-domains of those domains (referred to below as ‘sites’).

meticulous.co, pasprt.com, concierge.ly, ffides.com

2. Who we are and how to contact us

2.1. We are Meticulous (SaaS) Ltd. (‘We’). We are registered in England and Wales under company number 10840478 and have our registered office at 56 St George’s Square, London SW 1V 3QT. Our main trading address is 25 Wilton Road, London SW1V 1LW. Our VAT number is GB 327 646 386.

2.2. We are a limited company.

2.3. To contact us, please use the Contact form here.

3. By using our sites, you accept these terms

3.1. By using any of our sites, you confirm that you accept these terms of use and that you agree to comply with them.

3.2. If you do not agree to these terms, you must not use our sites.

3.3. We recommend that you print a copy of these terms for your future reference.

4. There are other terms that might apply to you

4.1. These terms refer to the following additional terms, which also apply to your use of our site:

  1. Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  2. Our Cookie Policy, which sets out information about the cookies on our site.

4.2. If you purchase goods or services from us, our Terms and Conditions of supply will apply to those purchases.

4.3 If you pay for use of one of our platforms, specific Platform Terms and Conditions will apply.

5. We may make changes to these Terms

5.1. We amend these terms from time to time. Every time you wish to use one of our sites, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our sites

6.1. We may update and change our sites from time to time to reflect changes to our products, our users’ needs and our business priorities, or for any other reason.

7. We may suspend or withdraw our sites

7.1. The public-facing elements (which do not require user log in) of this site are made available free of charge.

7.2. We do not guarantee that our sites, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or part of our sites for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3. You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8. Our sites are designed for users in the United Kingdom

8.1. Our sites are directed to people residing in the United Kingdom. We do not represent that the content available on or through our site is appropriate for use in other locations or jurisdictions.

9. You must keep your account details safe

9.1. If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

9.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

9.3. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the Contact Form on this website or by telephone on +44 203 167 8727.

10. How you may use material on our sites

10.1. We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2. You may print off one copy, and may download extracts, of any pages from our site for your personal use, and you may draw the attention of others within your organisation or network to the content posted on our site.

10.3. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

10.4. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

10.5. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. Do not rely on information on our sites

11.1. The content provided on our sites is for general information only. It is not intended to amount to specialist advice on which you may rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content of our sites.

11.2. Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that the content on our sites is accurate, complete or up to date. In particular, legal and financial observations may become obsolete very quickly as legislation and case law develop – you should not consider any element of our websites to be giving you legal or financial advice.

12.1. Where our sites contain links to other sites and resources provided by third parties, these links are provided for information only. Such links should not be interpreted as approval by us of those linked websites or any information you may obtain from them.

12.2. We have no control over the content of those sites or resources.

13. User-generated content is not approved by us

13.1. The sites may contain information and materials uploaded by other users of the sites, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by users on our site do not necessarily represent our views or values.

14. Our responsibility for loss or damage suffered by you

14.1. Whether you are a consumer or a business user:

  1. We do not exclude limit or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of supply.

14.2. If you are a business user:

  1. We exclude all implied conditions, warranties, representations or other terms that may apply to our sites or the content on them.

  2. We will not be liable to you for any loss or damage, whether in contract or tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

    1. Use of, or inability to use, our sites; or

    2. Use of, or reliance on, any content displayed on our sites.

  3. In particular, we will not be liable for:

    1. Loss of profits, sales, business or revenue;

    2. Business interruption;

    3. Loss of anticipated savings;

    4. Loss of business opportunity, goodwill or reputation; or

    5. Any indirect or consequential loss or damage.

14.3. If you are a consumer user:

  1. Please note that we only provide our sites for domestic and private use. You agree not to use our site for any commercial or business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

  2. If defective digital content, that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.

15. Uploading content to our sites

15.1. Whenever you make use of a feature that allows you to upload content to our sites, or to make contact with other users of our sites, you must comply with the content standards set out in our Acceptable Use Policy (below).

15.2. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

15.3. Any content you upload to our sites will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us (and other users of our site) a limited licence to use, store and copy that content and to distribute it and make it available to third parties. The rights you license to us are described below.

15.4. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

15.5. We have the right to remove any posting you make on our sites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (below).

15.6. You are solely responsible for securing and backing up your content.

16. Rights you are giving us to material you upload

16.1. A perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform that user-generated content in connection with the service provided by the website and across different media.

16.2. A licence to use the content, in an anonymised format which makes your personal identification impossible, to promote our website or services.

16.3. A licence allowing other users, partners or advertisers to use the content for their purposes, in accordance with the functionality of our site and our Acceptable Use Policy (below).

17. We are not responsible for any viruses and you must not introduce them

17.1. We do not guarantee that our sites will be secure or free from any bugs or viruses.

17.2. You are responsible for configuring your information technology, computer programmes and platforms to access our sites. You should use your own virus protection software.

17.3. You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

18. Rules about linking to our sites

18.1. You may link to our sites, or their pages, provided you do so in a way which is fair and legal and does not damage our reputation or take advantage of it.

18.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

18.3. You must not establish a link to our site in any website that is not owned by you.

18.4. Our sites must not be framed (or shown in an i-Frame) on any other site.

18.5. We reserve the right to withdraw linking permission without notice.

18.6. The website which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (below).

18.7. If you wish to link or make use of any content on our site other than that set out above, please contact us using the Contact Form on the sites.

19. Which country's laws apply to any dispute?

19.1. If you are a consumer, please note that these terms of use, their subject matter and their formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident of Scotland, you may also bring proceedings in Scotland.

19.2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.