Meticulous (SaaS) Ltd (“We”) are committed to protecting and respecting your privacy.
By visiting any of the websites hosted on the meticulous.co, pasprt.com, concierge.ly, ffides.com, or dfo.io domains, or any app published by Meticulous (SaaS) Ltd. in the Apple® App Store® or the Google Play Store (all referred to below as ‘sites’), you are accepting and consenting to the practices described in this policy.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Meticulous (SaaS) Ltd. of 56 St George’s Square, London SW1V 3QT. Our nominated representative for the purpose of this Act is Darragh O’Sullivan.
1.1. We will collect and process the following data about you:
a) Information You Give Us. This is information about you that you give us by filling in forms on our sites, or by corresponding with us by phone, email or otherwise. It includes information you provide when you register on our sites, subscribe to our services, search for a product, place an order on our sites, participate in discussion boards or other social media functions on our sites, enter a competition, promotion or survey, use our lifestyle management platform and when you report a problem with our sites. The information you give us may include your name, address, e-mail address, phone number, financial and credit card information, personal description, photograph and family information.
b) Information We Collect About You. With regard to each of your visits to the sites, we will automatically collect the following information:
i) Technical Information, including the internet protocol (IP) address used to connect to the internet, your login information, your browser type and version, your time zone setting, your browser plugin types and versions, operating system, platform and location;
ii) Information about your visit, including the full Uniform Resource Locators (URL’s), clickstream to, through and away from our sites (including date and time), products you viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service team.
c) Information We Receive From Other Sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide, including but not limited to connecting your Meticulous accounts with any third-party API's or integrations. We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) who may share information with us.
3.1. We use the information held about you in the following ways:
a) Information You Give Us. We will use this information:
i) To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
The lawful basis on which we process data under this item, under the European Union General Data Protection Regulations (GDPR), is contract - this processing is necessary in order for us to fulfil our contractual obligations to you, or because you have asked us to do something before entering into a contract (eg, made an enquiry).
ii) To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
iii) To provide you, or permit selected third parties to provide you, with information on our behalf about goods or services we feel may interest you. If you are an existing client, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please do not tick the relevant box situated on the form on which we collect your data;
iv) To notify you about changes to our service; and
v) To ensure that content from our site is presented in the most effective manner for you and your device.
The lawful basis on which we process data under items (ii)-(v) above, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our website functions as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our website; and (ii) being able to target marketing at users who have come across our website online and are therefore potentially qualified leads for our professional services. On the basis that we are unable to access personally-identifiable information about individual users, we are satisfied that your interests as a user do not override those legitimate interests.
b) Information We Collect About You. We will use this information:
i) To administer our sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
ii) To improve our sites to ensure that content is presented in the most effective manner for you and your computer or device;
iii) To train and refine algorithms, AI (artificial intelligence) and ML (machine learning) sets and protocols to enhance our services;
iv) To allow you to participate in interactive features of our service, when you choose to do so;
v) As part of our efforts to keep our sites safe and secure;
vi) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
vii) To make suggestions and recommendations to you and other users of our sites about goods or services that may interest you or them.
The lawful basis on which we process data under items (i)-(vi) above, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our sites function as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our sites; and (ii) being able to target marketing at users who have come across our sites online and are therefore potentially qualified leads for our goods or services. We are satisfied that your interests as a user do not override those legitimate interests.
c) Information We Receive From Other Sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
The lawful basis on which we process data under this item, under the European Union General Data Protection Regulations (GDPR), is legitimate interests - for us, this is the legitimate interest we have in (i) ensuring that our sites function as you would expect and that we are able to record the number of visitors, source of visits and interactions made with our sites; and (ii) being able to target marketing at users who have come across our sites online and are therefore potentially qualified leads for our goods or services. We are satisfied that your interests as a user do not override those legitimate interests.
4.1. You agree that we have the right to share your information with:
a) Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006, as well as the following, which are all in common ownership with us:
DOS & Co. Ltd.
DOS & Co. (ADR) Ltd.
b) Selected third parties, including:
i) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
ii) Advertisers and advertising networks that require data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but provide them with aggregate information about our users (for example, we may inform them that 50 women over 45 have clicked on their advertisement in any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
iii) Analytics and search engine providers that assist us in the improvement and optimisation of our sites; and
iv) Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
4.2. We will disclose your information to third parties:
a) In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
b) If Meticulous (SaaS). Ltd. or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
5.2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and we will never ask for your password.
5.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6.1 We may store your data indefinitely.
7.1. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us using the Contact Form on our website.
7.2. Our sites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility to liability for these policies. Please check these policies before you submit any personal data to these websites.
7.3 We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
7.4 If you believe that you are directly affected by our processing of personal data, you are entitled to as the Information Commissioner to consider whether the processing is likely to comply with the law. You can report a concern at https://ico.org.uk/concerns/.
8.1. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be free of charge, unless it is manifestly unfounded, excessive or repetitive, in which case it will be subject to a fee of £25 to meet our costs in providing you with details of the information we hold about you.