Subscriptions

1. Beta & Early Access

We may offer you "beta" or "early access" to our services at no charge. Because of the nature of this agreement and the early stage of the development of the services, you understand that you use the services at your own risk.

2. Free Trial

We may offer you a free trial to test the services, or some of them, out for your needs. If you continue to use the services after the expiry of the trial, you'll be billed for them. If you choose not to continue to use our services after trialling them, there will be no further charge made to you.

3. Subscription Levels

For some of our services, we require you to pay a monthly subscription fee. We may offer you a discount for paying this in advance for the year.

A subscription level consists of the subscription fee and the commensurate services offered in accordance with that fee. This includes our invoicing, payment, auto-renewal and cancellation terms, and VAT may be payable on our subscription fees, depending on where you are based.

We may update or amend a subscription level from time to time and the terms of the subscription plan form part of these Terms & Conditions.

4. Pricing Changes

Pricing changes will not apply retrospectively. This means that if we increase or decrease the price for new accounts or subscribers for the same subscription level, your pricing won't change.

5. Optional Modules & Additional Services

We build functionality and offer additional services to enhance the benefit and value you can get from our services. If you choose to sign up for optional modules, or instruct additional services, we'll tell you about any costs associated with this, and you agree to pay them.

6. Late Payments

We may suspend your account and your access to the services if you do not make payment on time. You will not be able to access the services again until you have paid any outstanding subscription fees up to date.

7. Subscription Period

At the end of each billing period (likely to be monthly or annually), these terms automatically continue for another period of the same duration as the previous one, provided you continue to pay the subscription fee in accordance with your subscription level.

You may choose to terminate your subscription at any time, by providing 1 month's notice. You will still need to pay all relevant subscription fees up to the end of your current subscription period. If you opt for an annual subscription, this means you must continue to pay for the rest of the year, even if you cancel part-way through.

8. No Refunds

We don't pay any refunds if you terminate your subscription or we terminate it in accordance with these terms.

9. Termination by Us

We may terminate your subscription at any time by providing you with one month's written notice in advance.

We may also suspend or terminate your access to the services immediately if:

  • You breach any of these terms and do not remedy the breach within 7 days of our notice;

  • You breach any of these terms and the breach cannot be remedied;

  • You fail to pay your subscription fees; or

  • You or you business becomes insolvent, goes into liquidation, or has a receiver appointed over it or any of its assets, or any similar arrangement or insolvency event in any jurisdiction.